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call logs
asked in Developers
Call Log API Call always EmptyHi Team, I'm calling the Call Log API using the code snippet below from both a Sandbox environment and a Live enviro...
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Feb 23, 2023 at 8:10am
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asked in Users
Call Log Fields, Not Able to Show Company NameWe are using the Windows version of the RingCentral app (version 22.4.34.6382 Windows).On the main call log screen, it s...
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Feb 22, 2023 at 6:03pm
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1
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asked in Developers
Extension Number not coming on Call Log APIIn the call logs API, we are getting the extension id, but not the extension number. Although, when the logs are retriev...
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Feb 13, 2023 at 10:36pm
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1
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asked in Users
Are calls sent directly to a user's voicemail considered a missed call in reports?...
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Feb 8, 2023 at 11:24am
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asked in Developers
Loading Call Analytics Data into Power BII am a new data engineer trying to set up integration of RingCentral analytics data into Power BI using this article:Suy...
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Jan 30, 2023 at 1:10pm
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1
Answer
asked in Developers
Issue while using ISync Token For Company CallLogs SyncI am using company call logs sync api to get all the callLogs and storing them in a table. Sometimes I am getting except...
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Jan 30, 2023 at 9:14am
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1
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asked in Users
Is there a way to pull rejected/ignored calls from a user in a call queue?Scenario:We use RC MVP with live reports licensing.I have a call queue configured and a supervisor has noticed on the li...
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Jan 6, 2023 at 12:24pm
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1
Answer
asked in Users
Calls not being capture in Chatter for some usersHi,We have outbound calls being logged in Salesforce Chatter for some users and not for others. Any idea why this might ...
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Jan 3, 2023 at 12:14pm
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Answers
asked in Developers
Unauthorized Grant Type - Pull Call Log API w/ PythonI'm attempting to pull data from a Sandbox Env - Call Log. There is confirmed one record on the Call Log, for contex...
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Dec 5, 2022 at 12:45pm
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1
Answer
asked in Developers
Get External phone number for active call in queueI am trying to pull the phone number of an Inbound active phone number routed through a call Queue for an user. I am cu...
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Dec 5, 2022 at 10:17am
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1
Answer
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